Terms & Conditions

Dispatch, Delivery & Returns Policy

We understand the importance of special occasions and therefore make it our priority to dispatch orders as soon as possible once your order is confirmed and any artwork proofed and accepted.
All orders will be sent recorded and signed for by Hermes unless they are small (weight or package) then we may use Royal Mail.

Delivery – UK

Our website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom). We can, in our sole discretion, accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying for the additional shipping or postage costs.

Please Note:
Working days are Monday, Wednesday, Thursday & Friday – Friday 9 am till 4 pm, Tuesdays we are open 9 am to 1 pm. Weekends and bank holidays are not counted as working days.
No liability can be accepted for costs caused by late deliveries, or for any other reason.

Cancelling Your Order

To cancel your order(s) please contact us as soon as possible using the contact form.

Damaged Goods

If you are unfortunate to receive a damaged item, please contact us within 7 days. We will be happy to help you arrange a replacement or refund where applicable. We do advise you to check goods upon arrival and note on the couriers paperwork of damages. If you refuse delivery, please notify us immediately. Goods refused on delivery that are found to be undamaged on return to us may incur the postage charge.

Returns Policy

We want you to shop in total confidence and your shopping experience to be as easy as our returns policy. If you purchase anything from us and it’s not exactly what you wanted (if personalised and you have approved the proof then this right is waivered), please return them unused and in its original packaging and condition within 28 days and we’ll refund your purchase in full (minus postage). Please contact us for returns.

Contact Us

If you would like to contact us please use our contact form or one of the alternative methods listed.
We try reply to e-mails within 2 hours during normal office hours. If your email is outside of normal office hours we’ll endeavour to respond as soon as possible the very next day.
It is essential if you are contacting about an existing order that you include full details and your order number.

Web Site Terms and Conditions of Use

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License
a) Permission is granted to temporarily download one copy of the materials (information or software) on Personalised Gift 2U’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Personalised Gift 2U’s web site;
iv. remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

b) This license shall automatically terminate if you violate any of these restrictions and may be terminated by Personalised Gift 2U at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

c) Disclaimer
The materials on Personalised Gift 2U’s web site are provided “as is”. Personalised Gift 2U makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Personalised Gift 2U does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

d) Limitations

In no event shall Personalised Gift 2U or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Personalised Gift 2U’s Internet site, even if Personalised Gift 2U or a Personalised Gift 2U authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

e) Revisions and Errata

The materials appearing on Personalised Gift 2U’s web site could include technical, typographical, or photographic errors. Personalised Gift 2U does not warrant that any of the materials on its web site are accurate, complete, or current. Personalised Gift 2U may make changes to the materials contained on its web site at any time without notice. Personalised Gift 2U does not, however, make any commitment to update the materials.

f) Links

Personalised Gift 2U has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Personalised Gift 2U of the site. Use of any such linked web site is at the user’s own risk.

g) Site Terms of Use Modifications

Personalised Gift 2U may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

h) Governing Law

Any claim relating to Personalised Gift 2U’s web site shall be governed by the laws of the State of UK without regard to its conflict of law provisions.

Toy Safety

All the toys selected by Personalised Gift 2U comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference. Adults should inflate balloons and supervise their use with children under 8 years.

Customer Name & Addresses

Along with many other mail order companies we occasionally make our customer lists (name & address only) available to other carefully selected companies so that they can mail you with information on products or services that may be of interest to you. If you prefer not to receive these mailings please tick the opt-out box on the checkout page or phone or email us at anytime and we will adjust our records accordingly. We also like to keep our customers informed of the latest news and offers via the website, catalogues, email newsletters and customer service team.

Email Addresses

We will not pass on your email address to any third party for marketing purposes. We only send emails to people with whom they have had contact through one or more of the following routes:

1) Items were purchased from Personalised Gift 2U via the website, telephone or by post
2) An account was created on the Personalised Gift 2U website
3) An email address was entered into the newsletter sign-up box or entry page on the Personalised Gift 2U website
4) Personalised Gift 2U has rented email addresses from a registered list broker where people have voluntarily submitted their email addresses to receive offers from third parties


If you have received a newsletter from Personalised Gift 2U and believe that none of the above applies to you and would like to stop receiving these newsletters, you can do this by sending an email to shop@personalisedgifts2u.com with ‘Unsubscribe’ in the subject line and we will manually add you to our unsubscribe list.
Privacy Policy
Your privacy is very important to us. Our privacy policy can be found here > > > Privacy Policy
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.